'Likelihood-to-Recommend' benchmarking for brands
on Facebook using Net Promoter Score®

How likely are consumers to recommend the brands you can about?

Brand Satisfaction is the largest brand advocacy study ever!

Unlock insights powered by over 1 million survey responses every month.

Find out how likely Fans are to recommend your brand with Net Promoter Score monitoring for Facebook.

Method

It's All About Promoters & Detractors

Brand Satisfaction is the largest evergreen market research study ever. Each month we're collecting millions of responses covering over 15,000 brands.

Findings

Reveal Details About Your Audience

Brand Satisfaction digs deeper so that you can answer questions about your Facebook audience segments relating to Household Income, Purchase Behavior, and Purchase Decision Influences.

Strategy

Leverage, Foster, Rescue, and Target

Use Brand Satisfaction to power game-changing decisions for your brand. Track and measure your ROI by benchmarking changes in your Fans' brand sentiment.